About Us

Partner2Care (P2C) offers an independent advisory service that is available to support people who have a need for care at home and would like support to arrange or manage your care.

We support people in North Somerset, Bristol and South Gloucestershire, however if you live outside of this area we would be happy to talk to you about how we may assist.

We can support you if require assistance with either language interpretation and translation or for people who use BSL as their main language to use our services.

Here at Partner2Care we are a small team comprising of Registered Nurse Assessors and Trainer, Payroll, Brokerage and Support Officers and Administrator, managed by our Business and Service Delivery Manager.
Our Nurse Assessors can visit you where you are living to help you to plan your care and support needs and develop a personalised care and support plan with you.
Our team of Payroll, Brokerage and Support Officers can also visit you where you are living to support you to set up the services you have chosen which could include the recruitment and employment of support staff, a payroll service for your employees and if you choose ongoing email and telephone support.
Our dedicated Trainer will develop and deliver a tailor made training programme for you and your support staff to equip you and your care team with the knowledge and skills you need so that you can be assured that your care is being delivered safely. We can also signpost to other health and social care providers or training providers.

Our office in Portishead, North Somerset is open by appointment only, however our phoneline 0800 111 4167 is open 9am - 5pm Monday - Friday.

Out of hours - please contact the Emergency Duty Team for North Somerset, Bristol & South Gloucestershire on 01454 615 165.


We can provide a support service to help and support you in managing all of the tasks listed below if required:

Your P2C adviser/assessor will offer advice to:

  • Visit you at home to explain the help they can provide
  • Advise you about setting up a bank account for your care needs
  • Help you recruit and employ staff
  • Help you to set up a system for dealing with tax and National Insurance for someone you employ
  • Offer a payroll service if needed
  • Help and explain how to keep financial records to show what you have spent
  • Be at the end of a phone if you need advice
  • Recruitment
  • Staff management
  • Training


Team Photo - Sirona.JPG

Tracey Roberts.jpgTracey Roberts

Business and Service Delivery Manager 

Tracey is a Registered General Nurse by background and has been in the Health Sector for over 35 years. Tracey trained and worked at Charing Cross Hospital London and as a District Nurse across West and Central London, Oxfordshire, Berkshire before moving to the Southwest in 2000.

Tracey has worked within the private healthcare sector, managed NHS Continuing Healthcare Services and across Community Services as a Service Improvement and re-design Manager where the development of Personal Health Budgets was part of her project portfolio.

As an ILM Business and Executive Coach, Tracey believes that with support, people are empowered to make the right choices for themselves and is proud to also support people across the health and social care sector through her coaching practice.

Partner2Care provides the infrastructure of clinical, training, brokerage support and payroll services to guide Personal Health Budget holders in improving the quality of their lives and over the last 18 months the Service has developed  ‘One off Personal Budgets’ known as Discharge Support Grants across BNSSG. These enable people to be discharged from hospital earlier or prevent hospital admission from the Community. You can find out more on our Discharge Support Grants page.  

Daniela HartDani - photo - blog.jpg

Clinical and Operational Lead

Daniela is a very experienced Registered Adult Nurse and Registered Children’s Nurse of over 30 years. She combines an in depth knowledge and experience of both acute and primary, community and continuing healthcare with a strong background in Continuing Healthcare and Personal Health Budgets. She has worked in CHC for all types of assessments and reviews, including DST by MDT; Hospital assessments, Fast Track Reviews; and Retrospectives Reviews and currently Personal Health Budgets for adults and children.

Daniela is the Clinical and Operational Lead for Partner2Care and also supports staff both in Sirona and other organisations as an ILM 7 qualified coach.

Daniela enjoys the opportunity to support people to have choice and control in how they manage their healthcare and is committed to supporting and delivering person-centred care.


Laura Erskine

Clinical and Operational LeadLaura - Sirona.jpg

Laura has worked in the Health Service for 33 years and has worked as an Adult Nurse for more than 25 years.  Laura is a very experienced Nurse having worked in a variety of settings, including Surgical Nursing, District Nursing, Palliative Care, Fast Track Nurse assessment and as a Complex Discharge Case Manager in acute Trusts. 

Laura has been a Learning Disability Champion in NBT and has worked closely with the Learning Disability Liaison Nurses. Laura has a strong background in working with people with Complex needs, including Stroke patients, Patients with Neurological Conditions, Mental Health and Dementia and patients with spinal injuries. 

Above all, Laura is passionate to ensure that people receive personalised care.  Laura loves problem-solving to enable people to have the best outcome possible.  She has a keen interest in Neurological conditions, expanding her knowledge and supporting others to learn.


Thelma Howell

Nurse Assessor

Thelma - Sirona.JPG

With over 40 years NHS experience, Thelma is a Registered General Nurse, Midwife and Health Visitor.

Thelma trained at the Bristol Royal Infirmary, working in Trauma and Orthopaedics as a newly qualified Staff Nurse before specialising in Renal Nursing at Guy's Hospital in London. She qualified as a Midwife in 1984 and spent several years working at Southmead Hospital Maternity Unit. In 1991 Thelma joined the Avon Infant Mortality Team as a Research Midwife and was a part of the internationally renowned team that launched the 'Back to Sleep' campaign and revolutionised advice on safe sleeping positions for new infants. As a result, the incidence of Cot Death across the UK was dramatically reduced.

Thelma then qualified as a Health Visitor before moving into a management role. After joining North Somerset Community Partnership she became Director of Operations with opertational responsibility for all nursing and therapy services. In 2015 Thelma decided to retire and return part-time as a Nurse Assessor (Personal Health Budgets) where she is committed to supporting people with complex conditions to 'live their best life' with a personalised care package.

Georgina Jones

Nurse Assessor

Georgina has worked as a Registered Nurse since 1986. She also holds a District Nursing qualification. Her career started working in hospitals and then she moved into community nursing providing care and promoting and maintaining independent living through information, guidance and training for patients, carers and families.

Georgina has a strong background in Continuing Healthcare, working on complex assessments to determine eligibility for NHS funding and also facilitating packages of care for those at the end of their lives. Georgina has a keen interest in people improving and managing their own health and having greater choice and control in how they want to live their lives.


Linda CordLinda.jpg


Linda is a Registered General Nurse, Registered Mental Health Nurse with a Non-Medical Prescribing Qualification and as Partner2Care's Trainer she has also gained qualifications in First Aid and Manual Handling.

Linda started her nursing career in Glasgow before moving to London and then finally to North Somerset. She has experience of working in a variety of areas from Hospital, Community Nursing and Occupational Health. In her current role as Trainer she is enthusiastic and committed.
Her main focus is to improve knowledge and encourage learning for those who care for people in their own homes.


Sarah Davies Sarah - Sirona.JPG


Sarah is a registered Nurse in Learning Disabilities with twenty-three years’ experience. After graduating from Sheffield University in September 2000, Sarah has supported adults with profound and multiple learning disabilities, autism and behaviours that challenge.

Sarah has an interest in holistic, person – centred care. She has a leadership and management level 4 qualification, has worked as a team leader and manager, an NVQ assessor and sign off mentor for student nurses. She has a City and Guilds Assessor qualification and is undertaking additional training to teach first aid and manual handling. 


Rebecca FrancisBecky.jpg

Payroll, Brokerage and Support Officer

Becky was the first Brokerage and Support Officer to join the team back in December 2014. Originally employed in a Sales and Marketing capacity, Becky’s role has developed with the service.

Skills: Makaton


Samantha Woods


Payroll, Brokerage and Support Officer

Sam joined the Partner2Care team in October 2017 as the team Administrator before becoming a Brokerage and Support Officer in January 2019.

Sam has a keen interest in finance and is one of the Payroll leads for the team.



Katherine Strouts   Kate - Sirona.jpg

Payroll, Brokerage and Support Officer

Kate joined the team as a Brokerage and Support Officer in 2022, having previously worked with the District Nurses in the Woodspring INT and before that in the Enablement Team.

Kate worked in a number of other roles before she settled in Healthcare, which gives her a very broad background of experience to draw on for her role.


Charlotte -Sirona.jpgCharlotte Pike

Payroll, Brokerage and Support Officer

Charlotte joined the team as a Brokerage and Support Officer in 2023, having previously worked with the Funded Healthcare Team in the Bristol, North Somerset and South Gloucestershire Integrated Care Board and before that in the Community Discharge Coordination Centre.

Charlotte has worked within catering as well as fundraising and is now happily settled within the NHS.


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