Feedback About Us

HAVE YOUR SAY!


WE VALUE YOUR FEEDBACK

 

If you would like to contact us relating to a compliment, comment or complaint, here's how you can do this:

 

Telephone:

0300 124 5400

 

Or email us at:

sirona.customercare@nhs.net 


We are delighted to enable British Sign Language users to contact us using a British Sign Language video interpreter, via the InterpretersLive! service, provided by Sign Solutions. Take a look at our new video, which provides advice for British Sign Language (BSL) users on how to make a comment or complaint to one of our services.


TESTIMONIALS

 

Family member of PHB holder in North Somerset

My daughter has bulbar palsy and has complexed medical needs which means 24/7 care, she requires suction and is peg fed so needs trained carers to be involved to help with respite for myself. Partner to care was amazing with helping set this up and give all necessary training needed for the carers. It gives you much needed rest and time to recoup again. Without partner to care and their help with carers life would be much harder. They are always there when you have any question or need some help, I am very appreciative for the work they all do! 

Thankyou partner to care! X

 

OUR BROKERAGE SERVICE


Family member of PHB holder in North Somerset

"I honestly don't think you could have found 2 more well suited carers for mum. I am so greatful for what they do and I know Mum is too"

 

OUR TRAINING

PA for PHB holder in Bristol

"Excellently delivered and full of information, explained well".


PA for PHB holder in North Somerset

"Very good, talked things through well and didn't rush".


PAs for PHB holder in North Somerset

"Thank you very much for this training, it has been very useful. An excellent, well knowledgable trainer".

"Linda is an excellent trainer, she gave us essential knowledge and great examples".


OUR DISCHARGE SUPPORT GRANT SERVICE


Service User 

"Tracey provided excellent support following the problems and kept me up to date and informed".


Service User 

"Kate was amazing and was able to arrange an ongoing presciption by contacting the hospital ward and then GP surgery. It put my mind at ease to know that someone was on my side".


Family member of Service User 

"Service was very well organised. The welfare calls felt like a lovely safety net and it was so reassuring to know that someone was keeping an eye on my mother. Kate and Tracey were very supportive and were able to signpost me to organisations such as Age UK and gave a lot of advice on how to arrange a care assessment. I didn't feel like I was completely in the dark. Staff went above and beyond just checking in, they were always happy to help me with any queries, it felt like they were genuinely caring individuals".

 

Service User 

"Everyone in the team helped me a lot. Couldn’t have done anything better. The bed and mattress is lovely. Very pleased with what was provided. It is a good height and enables me to get in and out without much difficulty". 

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