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If you are an employed Personal Assistant (PA) working in the Social Care or Healthcare sector then you can apply for membership and Blue Light Card.

Join ILG PA today! Any active member of ILG PA’s “Employed Personal Care Assistant” membership can successfully apply for Blue Light Card by showing their ILG PA ID badge.

You can find out the benefits of being an ILG PA member and how to apply here.


27th June 2023




The Discharge Support Grant is a new initiative brought in to help people stay well following a recent hospital stay, or return home or to a care home from hospital as soon as they are medically well enough with help from family, friends, carers or voluntary supporters. Up to £1,200 can be claimed for a range of minor costs associated with continued recovery at home.

You can hear from professionals working within support services for hospital discharges and Discharge Support Grants by listening to our PODCAST featuring Partner2Care's Clinical Operational Lead, Laura Erskine, here.

You can also visit our Discharge Support Grants page for further information on Discharge Support Grants.


27th September 2022
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ILG Community is a group for Personal Assistant Employers to come together. If you are an employer of PAs, run a budget or team on behalf of someone else, or work in a related organisation – this is the meeting for you. 

Register for this free online event here

8th July 2021



The team at Partner2Care (P2C) have been busy looking at ways we can support people who would benefit from some of the services we already provide for people who are Continuing Care eligible and have a Personal Health Budget with their Clinical Commissioning Group, but who either self-fund their care or have a Personal Budget with their Local Authority.

With the agreement of Sirona care and health we have a new service called P2C+. We will be running this service as a pilot to see what you need and how we can support you, and are delighted to bring our expertise to others in need of help and support.

You can find out more on our P2C+ page, or take our survey so we can learn more about what you think we could do to make a difference to your lives.

17th May 2021


Ipsos MORI are asking care workers, social workers, and both nurses and occupational therapists working in adult social care to complete a short survey to share their views and experiences of using digital devices and technology, both at home and in the workplace. The survey will take no more than 20 minutes to complete, and respondents will receive a £10 shopping voucher as a thank you.

The research is being carried out for NHSX, a joint unit of NHS England and the Department of Health and Social Care, driving the digital transformation of care. The findings will help them identify what support is needed by adult social care staff, where further investment is required and help NHSX plan its future strategy.

Register for the survey before it closes on 14 June 2021 or call 0800 15 22 773 to take part.

The survey also offers a chance to volunteer for a telephone or online interview/discussion group. If selected, volunteers will receive £40 (cash) on attendance, as a thank you. Visit the Ipsos MORI website to find out more information or you can email a member of the team.

23rd December 2020

The CARE Badge

Order your badge today!

The Department of Health and Social Care is providing CARE badges free of charge to staff employed across the adult social care sector, including personal assistants.This is to recognise their critical work, particularly during the COVID-19 outbreak.
If you employ personal assistants please forward this information to them so they can order their CARE badge.

You can order your badge here or call APS customer support on 0161 495 4879. Phone lines are open Monday to Friday between 08.30 and 17.00.

1st June 2020


Register of care and support experiences during COVID-19

The 'Be Human' movement, hosted by Disability Rights UK and In Control, has set up a register to record the experiences of disabled people and people with long-term health conditions in accessing health and social care and treatment for COVID-19 during the time of the pandemic.
They want to hear about experiences, both good and bad, to help if appropriate and learn for the future.
More information can be found here


6th April 2020


Coronavirus (COVID-19)

Partner2Care have released our first Newsletter dedicated to providing you with up to date information and guidance relating to Coronavirus (Covid-19). Our aim is to provide you with the communication and support you require during this difficult time. You can view our Newsletter here. Our information, guidance and useful links can also be found here.

1st April 2020


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Today marks the start of a new beginning for Sirona care & health (Sirona) as the single provider of community healthcare services for children and adults across Bristol, North Somerset and South Gloucestershire (BNSSG). These services were previously provided in North Somerset by North Somerset Community Partnership (NSCP) and in Bristol by Bristol Community Health (BCH).

Partner2Care will continue to provide the same quality service working with Sirona and BNSSG Clinical Commissioning Group (CCG) for our Personal Health Budget (PHB) holders in the BNSSG area.

Please click here for more information and what this means for you as a PHB holder.


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Applications for 2019/20 funding closing soon


Personal Health Budget holders who employ their own care and support can apply for money from Skills for Care to pay for training. The training can be to develop their skills as an ‘employer’ and to develop the skills of their personal assistants (PAs). It can be used to pay for lots of courses including being a good boss, moving and assisting, first aid and health and safety, and can also cover the cost of travel and hiring a replacement PA. Applications for 2019/20 funding closes on 28 February 2020 and you can find out more on the Skills for Care website. Please share this information with the people that you support – you can also email Skills for Care to request printed copies of the ‘Money for training’ leaflet to promote the funding.  



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Partner2Care have been busy baking and raising funds for two very worthy charities, Breast Cancer Care and Macmillan Cancer Support.

Last month Partner2Care in partnership with Harbourside Family Practice, Portishead, raised £150 for Macmillan Cancer Support through cake bake sales.
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In July we raised £74.60 for Breast Cancer Care by holding an afternoon tea here at Marina Healthcare Centre.

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If you employ your own personal assistants and are committed to your own and their learning and development, enter Skills for Care’s Accolades and get recognised for the great work you do.

If you work with individual employers who are doing a great job, nominate them for the Accolades 2020 or encourage them to enter themselves.
The ‘best individual employer who employs their own care and support staff’ category is a chance for individual employers to recognise their achievements and celebrate all the hard work they and their teams do.

Individual employers can enter themselves or be nominated by someone else, such as a user led organisation, or their PA. Entries can be submitted any time up to Friday 21 June 2019, and finalists will be invited to an awards ceremony hosted by TV dance legend Anton Du Beke. Find out more and apply here.



  Share your experience of your personal health budget, integrated personal budget or personal wheelchair budget:  NHS England survey closes 14th May 2019

What is the survey about?

The NHS Long Term Plan was published in January 2019 and includes a commitment to expand personal health budgets – including personal wheelchair budgets – so that 200,000 people can benefit by 2023/24. As numbers increase, it is important for you and other budget holders to be able to openly share your experience of having a personal health budget, integrated personal budget or personal wheelchair budget – from your first conversation, to the ongoing care and support being provided. NHS England will use the survey findings to understand progress, and to prioritise their work to support local and national quality improvement.

Who is the survey for?

All personal health budget, integrated personal budget and personal wheelchair budget holders, whether current or historical, are invited to share their feedback about their experiences. NHS England would also like to hear from budget holders who filled in the survey last year. Relatives, carers or friends can fill in the questionnaire on your behalf.

How much of my time will be involved?

The questionnaire should take approximately 30 minutes to complete.

Who is involved in this survey?

This survey is being funded by NHS England, who have commissioned Quality Health to carry out the work. Quality Health has over 30 years’ experience in the NHS of managing staff, patient and service user surveys as well as the necessary data protection and data security accreditations for this work.

Do I have to take part in this survey?

No, taking part is entirely voluntary. If you do not wish to take part, you do not have to give a reason and you will not be asked again. Similarly, if you do agree to take part you are free to change your mind at any time until you have completed and submitted the survey. It will have no effect on the service you receive.

How is the information used?

Quality Health publishes the results, and NHS England uses them to improve personal health budgets. Last year, this work included looking into a range of ways to make information better, exploring the challenges of employing personal assistants and helping commissioners to improve personal health budgets for NHS Continuing Healthcare.

How to access the questionnaire

The questionnaire is available for online completion HERE.

To speak to someone about the survey

If you have any queries about the questionnaire or about how your information may be used, or if you require help completing the questionnaire, please call the FREEPHONE helpline number on 0800 783 1775. A translation service is also available if required.




If you employ your own personal assistants and are committed to their learning and development, enter Skills for Care’s Accolades and get recognised for the great work you do.

If you work with individual employers who are doing a great job, nominate them for the Accolades 2019 or encourage them to enter themselves.

The ‘Best individual who employs their own care and support staff’ category recognises the achievements of individual employers who effectively recruit, manage and train their personal assistants (PAs) so that they can live the life that they want.

Entering these awards is a great way to recognise and celebrate the hard work you and your PAs do every day. And if you get through to the final stage, you will be invited to our celebration event with your PAs – which can really boost their morale and confidence. 

Find out more and enter at Entries close on Friday 07 September 2018 at 5pm.



The Partner2Care team have exceeded their target to raise £346.00 for a great cause, Marie Curie. Marie Curie are a charitable organisation offering expert care, guidance and support to people living with a terminal illness.

The challenge involved each team member walking 10,000 steps every day of March 2018. 

This often involved braving some challenging weather!..

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The first national Personal Health Budget (PHB) experience survey from NHS England will be available to complete until 30th April 2018. It has been introduced to improve how PHBs are offered in England. We'd love to hear your experiences. Please click here to take part.



Last week we welcomed a service visit from Judith Brown, Chief Executive, North Somerset Community Partnership (NSCP).

Judith reflected "Thank you to the Partner2Care team for a really inspirational Board Service visit yesterday.

Great to meet all the team and to get a far more detailed understanding of all that you do and the opportunities going forward. Delighted that mobile working is becoming a reality and to hear about how you work with our commissioners. 

Special thank you to Julia Counsell for taking me to visit Matthew and his wonderful family. The benefits to this family of a PHB and their own personal assistants is phenomenal and I could really see P2C in action. I was also delighted to see and hear about how we are working with children and young people in addition to the adult population."



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Article from Autumn editon of Pulse

As part of their service Partner2Care (P2C) help to recruit Personal Assistants (PAs) for patients looking to employ their own support staff, allowing them more choice, control and flexibility over their care.

Previously the payroll aspect of the recruitment process was subcontracted but since the beginning of July 2017, Partner2Care have become a payroll provider.

The team have recently appointed a new Payroll Officer, Louis Roberts. Louis’ role consists of liaising with NSCP’s Finance Team to ensure monthly payments are made to employees and HMRC. His role also includes setting up new Personal Health Budget (PHB) holders as employers with HMRC, processing PA timesheets, issuing payslips and calculating HMRC contributions.

Patients will benefit from continuity of using one service for all aspects of the employment and recruitment process. This has already helped alleviate any confusion and worry over who employers and employees need to contact if they have any queries or issues.

Partner2Care’s new payroll service provides a more streamlined process for patients and going forward aims to make many improvements to the service previously provided.

The team are delighted to welcome Louis and are looking forward to continuing to provide this new service to patients.


Personal health budgets: how can healthcare professionals empower patients?

The personalisation agenda is at the centre of modern healthcare delivery, but healthcare staff need to ensure it is being undertaken effectively.

Since October 2014, people who are eligible for NHS Continuing Healthcare (CHC), as well as young people and children eligible for continuing care, have had the right to have a personal health budget.

Personal Health Budgets enable patients to manage their own budgets, employ their own staff, build their own support systems from family and friends, volunteers and traditional care providers, and develop a health and wellbeing care plan with the support of healthcare professionals and that of the clinical commissioning groups which is meaningful and bespoke to them.

The Forward View into action: planning for 2015/16, published in December 2014, called for a major expansion in giving patients more direct control over their own health care and in the offer and delivery of personal health budgets where evidence indicates they could benefit.

It is clear that the personalisation agenda is at the centre of modern healthcare delivery but how do we ensure it is being undertaken effectively?

Jane Towler, commissioner for Continuing Healthcare, north Somerset clinical commissioning group says: “Commissioning in personal health budgets opens the door for us to loosen our paternalistic approach to providing services and open up the platform for individuals to be in the driving seat as the creators and shapers of the services they want to receive and benefit from, to become responsible participants not just receivers of services provided.”

But, what is being done to ensure the right support is given to patients with personal health budgets? Do you have the skills to undertake care planning and outcome goal setting in personal health budgets? The National Skills Academy for Health has partnered with Partner2Care and Skills for Health to develop a short video highlighting key considerations for healthcare professionals supporting patients with personal health budgets.

For more information or to develop your knowledge further with our personal health budgets elearning programme, visit personal health budgets.

This content is produced and paid for by Skills for Health, sponsor of the Guardian Healthcare Professionals Network’s workforce development hub

Alliance Homes Group to set up new training care 'Academy'

In a bid to attract and promote a career as a carer, Alliance Homes has teamed up with Weston College and North Somerset Council to develop the Care Academy. 

The move comes a year after the social housing provider launched its care business – Alliance Living Care, which currently provides around 1,300 hours of care per week across North Somerset. 

The Academy is due to launch at the end of September and will provide a 3 week training programme at the end of which participants can gain a recognised care qualification. Successful completion of the course, guarantees an interview with Alliance Living Care and a pathway to a career as a carer. Taking up a job offer will mean competitive pay with guaranteed hours along with professional development for those who want to progress within the sector. 

Steve Chinn, Managing Director, Alliance Living said that the decision to set up the Academy was in response to a general shortage of carers and a desire to help people into employment. 

“We hope that the Academy will help us to attract much needed staff to join the existing team of 75. We plan to promote it initially through local job centres and westonworks and are working on plans to ensure that all target groups are aware of the opportunities. We currently employ carers from all walks of life and our campaign will centre on this. 

We recognise that there are a number of barriers that prevent people becoming a career and by providing the right training, a supportive environment and competitive pay we are hoping to attract the right people.” 

To find out more about joining the Care Academy call 03000 121 447.

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